Position Purpose:
Night Replenishment Managers (NRM) are members of the store leadership and management team, overseeing overnight freight handling activities.
NRM's supervise the freight unload, packout, and packdown processes.
NRMs will communicate priorities, ensure nightly tasks are completed and that freight is moving smoothly throughout the store.
This position will be expected to teach, coach and train associates on Home Depot policies and procedures, and ensure all associates are working in a safe manner all times.
At times, NRMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs.
NRM's will provide input to Store Manager and Assistant Store Managers on Associate performance through ongoing performance management and talent planning discussions.
Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.
Key Responsibilities:
50% Replenishment - Partner with Night Operations ASM to determine responsibilities to drive efficiencies and overnight productivity
Supervise the unload, packout, and packdown processes to allow NOASM to focus on driving productivity Execute Bay Directed Packdown Quality Walks to ensure associates are completing the process correctly Ensure all trucks and trailers are received and unloaded timely and efficiently Ensure all freight is packed out or placed in overhead bins quickly and efficiently Ensure that all trash is cleaned up and the store is Grand Opening ready at the end of the shift Prioritize and communicate messages and tasks to all associates and leaders in store
25% People - Provide in the moment coaching based on observations and behavior Partners with Night Operations ASMs regarding formal performance conversations and discipline.
Recognizes associates for demonstrating expectations Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value based behaviors and
productivity Give input to Night Operations ASM on associate performance and participate in talent planning for all hourly
associates Assist SM and Night Operations ASM with associate interview and hiring process Approve and address missed punches, variances, schedule changes, receive "call outs" and communicate with Night Operations ASM and SM regarding follow-up actions
Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance.
Holds associates accountable for following all SOPs
25% Safety - Ensure compliance with all Home Depot policies and procedures Verify all safety and Hazmat procedures are followed
Make sure all Regulatory Compliance requirements are being followed and resolve issues as needed Ensure compliance with all security and related policies applicable to closed store environment Review any freight stored outside of the building and ensure it's secured and organized
Direct Manager/Direct Reports:
Reports to Store Manager and Night Operations Assistant Manager
Accountable for direct supervision of the work activities of others.
This may include direct supervision of a shift or the coordination of multiple work groups.
Travel Requirements:
No travel required.
Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Ability to work a flexible schedule
Preferred Qualifications:
Whole store management
Big box retail experience
Home improvement industry experience
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
No additional education
Minimum Years of Work Experience:
3
Preferred Years of Work Experience:
No additional years of experience
Minimum Leadership Experience:
None
Preferred Leadership Experience:
None
Certifications:
None
Competencies:
Customer Focus
Drives Results
Manages Conflict
Develops Talent
Communicates Effectively
Drives Engagement
Self Development
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