\Job Summary:
The Men's Spa Consultant will be responsible for proactively selling spa services and amenities through various channels, including phone, website, and in-person communication.
The successful applicant will possess excellent organizational skills, be personable, and have strong communication abilities.
They will be responsible for handling spa reservations, processing retail sales, checking in and out spa guests, providing tours, organizing and stocking linens and supplies, and light cleaning in Spa Men's lounges and locker rooms.
In addition, the Men's Spa Consultant will serve food and beverages and enter reservation data into department programs.
The successful candidate must be able to work flexible schedules and feel comfortable standing or sitting for long periods, lifting and pushing bins and racks of supplies, and supporting guests throughout the spa, including the Men's locker room.
Computer knowledge is required, and spa or hotel experience is preferred.
Responsibilities:
- Proactively sell Spa services and amenities through the use of the phone, website, and in person
- Book, change or cancel Spa reservations
- Process Spa retail sales
- Check in and out Spa guests
- Provide tours of the spa facility
- Organize, stock, and clean Spa lounges and locker rooms
- Serve food and beverages
- Enter reservation data into department programs
- Ensure customer satisfaction at all times
Qualifications:
- High school diploma or equivalent required
- A minimum of 2 years of relevant experience, preferably in a spa or hotel industry
- Excellent communication and customer service skills
- Ability to multitask and prioritize effectively
- Computer skills required
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