*Duties & Responsibilities*
* Create estimates and invoices for customers.
* First point of contact for customers on the phone and in the shop.
Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
* Provide timely updates to customers on the status of their vehicle.
* Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
* Under the direction of Management, assists in various aspects of customer care, work order, facility maintenance, and Outside Purchase ordering.
* Follow all policies and procedures related to payments, refund and return.
* Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
* In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
* Maintain an organized and neat shop.
* Other duties as assigned.
Qualifications:
* High school diploma or equivalent required.
* Valid Driver's License.
* One year of related experience in the automotive service environment is a plus.
* Proficient in Microsoft office
* Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.
Ability to apply mathematical formulas to calculate sales and discounts.
* Strong verbal communication skills.
* Ability to workdays- Monday to Friday 9:00AM to 5:00PM
* Ability to work well in a team-oriented environment.
Job Type: Full-time
Pay: $14.
00 - $16.
00 per hour
Experience level:
* 1 year
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Ability to Commute:
* Riviera Beach, FL 33404 (Preferred)
Work Location: In person
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