Position Title: Part-time Store Associate | Non-Exempt
Reports to: Director of Retail Operations
Department: Museum Store
Updated: November 2023
Job Purpose:
The Store at the Norton is an integral part of the Museum experience and shares a supportive role in interpreting, representing, and conveying the Norton Museum of Art’s strategic objectives.
Through store sales, it serves to generate profits to bolster the institution’s educational objectives, while enhancing the overall quality of the Museum visitor’s experience.
The Store Associate provides a key role in achieving the store’s goals by assisting in key areas of daily functions, including handling sales and POS operations.
The Store Associate provides our Museum visitors with the highest level of service, ensuring that their experience is positive and memorable.
Essential Duties and Responsibilities:
Responsibilities include, but are not limited to:
Present a welcoming environment for customers, maintaining professional engagement.
Demonstrate excellent product knowledge and assist with sales.
Operate POS system.
Keep the store clean and organized, ensuring displays are inviting and merchandise is replenished as needed.
Remain updated on daily Museum happenings such as tours, programming, and exhibitions.
Understand Museum policies and proactively assist visitors and staff members as needed
Assist with the store’s annual inventory.
Maintain effective communication with management and support staff.
Qualifications:
Effective communication skills
Customer-service oriented.
Engages visitors.
Previous sales and/or specialty retail experience is a plus.
Ability to work well in a high-paced, team-oriented environment.
Self-focused on sales/business objectives
Builds client relationships.
Values the strategic goals and initiatives of the Museum.
Scheduling flexibility and ability to work some nights and weekends.
Physical Requirements:
The person in this position must be able to stand throughout the entirety of their shift.
Must have the ability to lift, move or carry up to (20) pounds.
Note: Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at any time.
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