The Visitor Experience Associate is a part-time position that serves as the welcoming face of the Museum to the public.
The VE Associate fulfills an array of functions such as checking in visitors, crowd and queue management, membership sales, administrative support, and providing visitors information on exhibitions and programs.
This position reports to the Senior Visitor Experience Manager.
Responsibilities include, but are not limited to:
Working closely with the public by welcoming museum visitors and directing them to exhibition spaces, public programs, or to ongoing tours, with an engaging, approachable demeanor.
Hosting a space, being prepared to answer questions regarding museum programs or collections.
Working alongside Security to enforce museum visitor policies and keep the Collection safe.
Collect attendance information on general admissions, group tours, public programs, and recording via Altru, the museum’s admission and data management software.
Promoting and being familiar with Museum membership benefits and opportunities; handling associated admission and membership sales, done via cash, check, or credit.
Answering phone and email inquiries regarding museum programs and events.
Keeping up to date on museum programs, admission policies, and the upcoming museum event schedule.
Other duties as assigned, such as supporting Development, LCE, and Membership events, as required.
Qualifications:
Must be proficient in MS Office, particularly Outlook, Word, and Excel.
Excellent verbal communication skills, good judgement, and strong customer service skills.
Associates often must coordinate with their fellow associates and think on their feet, so good teamwork is necessary.
Altru software experience is preferred but training is provided.
Experience working in a retail environment or guest management is a plus.
Cash handling abilities are required.
Ability to sit or stand for extended periods of time, potentially outdoors.
Candidates must be available during the weekends and Friday evenings.
Bi-lingual in English and Spanish is a plus, but not required.
Physical Requirements:
The person in this position must be able move about inside and outside the office; to frequently communicate with managers and employees, ability to access and operate computer and other office equipment; and ability to lift, move or carry up to twenty (20) pounds.
Note: Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time.
Norton Museum of Art is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
Norton Museum of Art makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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