RG Global is an influential force in customer acquisition, working with some of the region's most well-known auto glass brands to increase their market footprint through tailored customer service strategies.
*How Do We Do It?* We utilize a direct-to-consumer strategy where we provide customized product and service recommendations unique to a customer’s wants and needs.
Our approach is simple.
We believe that interactions and relationships are better built with each other than over automated customer support calls.
We value trust, sincerity, and a genuine willingness to help, making our firm, team, and clients stand out against the competition.
Due to expansive growth in the last six months, we are actively looking to hire an Entry Level Customer Service Representative.
Your main objective in this position is to assist our newest client and fulfill their customer acquisition and retention objectives, increase their customer satisfaction ratings, and work side-by-side with the customer service team to generate a white glove customer experience.
We believe that everyone has the potential to take on a role of leadership with us.
We want to provide each individual with that same opportunity, so each new team member receives comprehensive one-on-one training and mentorship to guarantee success with us.
*What Does an Entry Level Customer Service Representative Do?*
* Interact with new customers through outbound and inbound efforts utilizing consultative skills to provide tailored product and service recommendations that cater directly to the customer's needs
* Identify, obtain, and retain high-value customers and assist them in the qualification process for insurance coverage in the auto glass replacement process
* Assist in managing customer accounts from initial contact to product delivery to ensure complete customer satisfaction
* Provide daily and weekly progress reports to management
* Attend daily and weekly classroom-style training sessions to maintain a working knowledge of all available products, services, and promotions
* Maintain professionalism, positive composure, and enthusiastic energy while working with customers, clients, and our team
*Requirements of an Entry-Level Customer Service Representative:*
* 1-3 years of experience working in any customer-facing role
* Must be a team player and possess a healthy, competitive spirit
* Proficient communication and presentation skills
* Must have a passion for working and communicating with others, both internally and externally
* Prior leadership experience is a plus
Job Type: Full-time
Pay: $42,000.
00 - $50,000.
00 per year
Experience level:
* No experience needed
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Work Location: In person
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