Front Desk Agent

*Responsibilities: * Assist guests with any needs in a professional, organized, and timely manner.
Communicates guests feed back and needs to the housekeeping and engineering departments.
Understands the importance of providing all guests with hotel service standards.
*Physical Requirements:* Must be able to stand for long periods of time.
*Job Functions:* * Completes daily duties and checklist to ensure the front desk operates smoothly.
* Assists guests with their requests in an appropriate manner.
* Handles guest’s complaints in a positive manner.
* Knows when to communicate guest complaints to the Supervisor/Manager on duty.
* Make decisions that benefit the hotel and the hotel guests.
* Understands and uses hotels policies and procedures for reservations, check in’s, checks outs, Concierge services, and any other guest interaction.
* Understands how a hotel and all the hotels departments operate.
* Is able to work with a variety of people without any problems.
* Is friendly and courteous towards guests and peers.
* Has a pleasant speaking voice.
* Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
* Is able to anticipate guest needs.
* Makes hotel reservations and notes special details.
* Takes incoming calls and transfers to other departments accordingly.
* Provides guests with accurate hotel facility information.
* Handles Concierge duties when the Concierge is not on duty.
* Gives proper pass on during shift change.
* Monitors hotel room key inventory.
Ensures we get all keys back at check out.
* Maintain all front desk logs for back up purposes.
* Keeps front desk area cleaned and organized.
* Other duties as assigned *Job Requirements:* * Computer Skills * Multi task and fast learner ability * Flexible * Detail Oriented Job Type: Full-time Pay: From $18.
00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Night shift * Weekends as needed Experience: * Hotel Experience: 2 years (Preferred) Work Location: In person