*\*\*Job Title: Bilingual Dispatcher and Customer Service Representative\*\**
*\*\*Job Description:\*\**
We at Speedy Rooter Inc are actively seeking a dedicated and detail-oriented individual to join our team as a Bilingual Dispatcher and Customer Service Representative.
This role is integral to our daily operations, involving precise dispatch management, excellent customer service, and active participation in sales initiatives.
*\*\*Responsibilities:\*\**
*1*.
*\*\*Dispatch Operations:\*\**
- Efficiently schedule and dispatch jobs, ensuring optimal resource utilization.
- Maintain meticulous records and documentation of job details.
- Adhere strictly to company protocols and guidelines in all aspects of dispatch operations.
(Including specifics of each job)
*2.
\*\*Customer Service Excellence:\*\**
- Provide exceptional customer service with a keen attention to detail, promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Demonstrate a meticulous approach to handling customer accounts and maintaining accurate records.
*3.
\*\*Bilingual Proficiency:\*\**
- Fluency in both English and Spanish.
- Effectively communicate with a diverse customer base, understanding their needs and providing clear and accurate information.
*4.
\*\*Reliability and Punctuality:\*\**
- Consistently arrive on time, displaying reliability and commitment.
- Respond promptly to urgent matters, showcasing dedication to meeting customer and operational needs.
*5.
\*\*Multi-tasking Mastery:\*\**
- Excel in handling multiple tasks simultaneously, including managing phone calls, dispatching services, and addressing customer inquiries with attention to detail.
- Prioritize tasks effectively to ensure accuracy and efficiency in a fast-paced environment.
(Such as contracts)
*6.
\*\*Adaptability to Fast-Paced Environment:\*\**
- Thrive in a dynamic work environment, maintaining attention to detail and accuracy under pressure.
- Demonstrate flexibility in adapting to changes and making informed decisions in time-sensitive situations.
*7.
\*\*Willingness to Learn and Sales Acumen:\*\**
- Exhibit a proactive attitude towards learning about our services.
- Engage in ongoing training to enhance skills and knowledge.
- Identify and pursue sales opportunities, contributing to the achievement of sales targets.
*8.
\*\*Job Scheduling and Protocol Adherence:\*\**
- Efficiently schedule jobs, ensuring seamless execution and adherence to company protocols.
- Pay meticulous attention to detail in job scheduling and documentation.
- Facilitate job completion and satisfaction if needed by communicating with service technicians and customers.
If you are a reliable, bilingual professional with excellent multi-tasking skills, a keen eye for detail, and a proactive approach to learning and sales, we encourage you to apply.
Join our team and contribute to our success by ensuring precision in dispatch operations, delivering exceptional customer service, and actively participating in our sales initiatives.
Job Type: Full-time
Pay: $17.
17 - $20.
68 per hour
Expected hours: No less than 40 per week
Benefits:
* 401(k)
* Paid time off
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed
Work Location: In person
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