*Dispatcher - Service Department*
Cool Bear HVAC Services, located in Delray Beach and serving all of Broward and Palm Beach counties, is seeking an HVAC Dispatcher to join our team.
*\*\* Must have current HVAC Dispatch experience to be considered\*\**
*\*\* Service Titan knowledge and experience required\*\**
*Duties:*
* Dispatch, schedule and close out calls while processing service requests,
* preparing paperwork for escalated calls to ensure full customer satisfaction within our Delray Beach Corporate office.
* Provide Fast, Friendly, customer service to both internal and external customers.
* Answer incoming calls, emails, and text messages to close out calls for technicians and sales.
* Maintain scheduled calls on the Dispatch board making sure that all calls are scheduled on appropriate technicians & update customers as needed of technicians ETA.
* Modify the job board with the correct amount of calls to customer service reps can book calls accurately.
* Answer incoming calls from customers related to service, billing, and other departments.
* Make outbound calls to schedule, confirm, and survey upcoming or completed appointments.
* Manage customer concerns and work to resolve them efficiently and effectively.
*
* *Preferred previous HVAC dispatch or HVAC customer relations experience highly preferred.
*
* Weekly Pay, Great Benefits, Paid Time Off.
* *Rotating Saturday shifts and ability to work until 7pm weekdays.
*
* EOE / MF
Job Type: Full-time
Job Type: Full-time
Pay: $21.
00 - $25.
00 per hour
Benefits:
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Weekends as needed
Work Location: In person
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