Front Desk Agent

*Overview:* A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment.
This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.
*Performance Expectations:* * Assist guests with check in and check out processes.
* Coordinate all guest requests.
* Inform guests of hotel services, features and room amenities.
* Welcome the guest by name whenever possible.
* Follow the hotel’s rate structures, discounts and sell/upsell strategies.
* Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
* Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
* Cancel room reservations according to policy.
* Report any items in need of repair.
* Follow all safety procedures while working.
*Behavioral Expectations:* * Be effective and innovative in handling and solving problems in the workplace.
* Remain positive and helpful while working in a fast-paced environment.
* Committed to the success and growth of the company.
* Act honorably, even when no one is watching.
* Eagerness to grow and/or develop within the company * Passionately provide personalized guest service *General Requirements:* Able to work most weekends and holidays.
Report to work on time and in proper uniform.
Experience: None.
Customer service experience in Hospitality a plus.
Education: None *Physical Requirements:* Ability to stand/walk for up to 8 hours.
Occasional lifting, pushing and pulling _*Kolter Hospitality is proud to be an Equal Opportunity Employer.
*_ _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This description is a summary of primary responsibilities and qualifications.
The job description is not intended to include all duties or qualifications that may be required now or in the future.
Kolter Hospitality is a drug-free workplace.
Pre-employment drug test and background check required.
_ Job Type: Full-time Pay: $14.
50 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Referral program * Vision insurance Schedule: * 8 hour shift * Holidays * Monday to Friday * Weekends as needed Work setting: * In-person Work Location: In person